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The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Consumer Complaints
Adult Residential Facility Complaints
Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.
Programs that accept and, where possible, attempt to resolve complaints regarding the safety of air travel or the business practices of airlines.
Programs that accept and, where possible, attempt to resolve complaints regarding the companies that manufacture, sell, service or repair automobiles.
Bank/Savings and Loans Complaints
Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, unethical or improper conduct of personnel or other inappropriate business practices of national or state banks, state or federally chartered savings and loan companies or chartered commercial banks. Included are complaints regarding errors in computing interest, late charges or impounds, improper foreclosures on real estate loans, failure to meet loan commitments, noncompliance with the terms of the contract loan agreement or other similar problems.
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, high pressure sales tactics, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of organizations that sell and maintain burial plots and other cemetery property.
Programs that accept and, where possible, attempt to resolve complaints regarding individuals and organizations that provide child care services. Included are complaints concerning licensing, cleanliness and safety of homes or facilities, treatment of children, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of child care providers.
Programs that accept and, where possible, attempt to resolve complaints regarding excessive charges, violations of truth in lending laws, deceptive advertising, unethical or improper conduct of personnel or other inappropriate business practices of finance companies, including payday lenders, that supply credit for the purchase of consumer goods and services and/or grant small loans directly to consumers, usually at a relatively high rate of interest.
Programs that accept and, where possible, attempt to resolve complaints regarding the purity, safety, wholesomeness, packaging, weighing, labeling or other problems with meat, poultry, fish, eggs, dairy products, produce, packaged foodstuffs or other food products. Included are complaints regarding food contamination, discoloration or adulteration; pesticide residues; false grading or marking; misbranding; content or quantity labeling errors; or other deceptive packaging or labeling practices. Also included are programs that accept and manage complaints about pet food and animal feed.
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence, quality of service, excessive fees, high pressure sales tactics, unethical or improper conduct or other inappropriate business practices of funeral directors.
Programs such as local consumer complaints offices that respond to a range of consumer issues rather than specializing in handling a particular type of complaint. These programs register complaints by consumers and, when possible, attempt to find a satisfactory resolution.
Government Complaints/Government Ombudsman Offices
Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, state or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide health care services.
Programs that accept and, where possible, attempt to resolve complaints regarding excessive charges, violations of truth in lending or truth in real estate laws, deceptive advertising, unethical or improper conduct of personnel or other inappropriate business practices of mortgage companies.
Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.
Telephone Solicitation Complaints
Programs that accept and, where possible, attempt to resolve complaints regarding receipt of local or interstate calls soliciting funds or advertising products or services including situations in which they have added their telephone numbers to a "do not call" list and continue to receive telephone solicitation calls.
Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, equipment, unethical or improper conduct of personnel or other inappropriate business practices of companies that provide electricity, water, natural gas or telephone services.